Frequently Asked Questions
Yes, tickets will be available for purchase at the gate during the event. However, we strongly encourage guests to purchase their tickets online in advance to speed up entry and guarantee the best value.
Please note that tickets purchased at the gate will be $5 more per ticket than the tickets purchased online. For your convenience, QR codes will be posted throughout the venue, allowing guests to quickly purchase tickets on their mobile device if needed.
To save money and avoid delays at entry, we recommend purchasing your tickets online before you arrive.
All ticket purchases are non-refundable.
Walking in a Winter Wonderland reserves the right to postpone or cancel the event due to circumstances beyond our control, including but not limited to severe weather, natural disasters, emergencies, government orders, or other conditions that could impact the safety of our guests, volunteers, and staff.
In the event of a postponement or cancellation for these reasons, no refunds will be issued. Any event updates or operational changes will be communicated through our official channels as soon as possible.
We appreciate your understanding and cooperation as we work to provide a safe and enjoyable experience for all attendees.
Yes! Free parking is available on Celebration Drive for all event guests.
Should attendance exceed available parking capacity, overflow parking plans will be implemented, and details will be communicated to ticket holders and announced in advance of your arrival.
We encourage guests to arrive early to allow plenty of time for parking and entry into the event. We look forward to welcoming you to Walking in a Winter Wonderland.
Both! The core attractions, including ice skating and the self-guided walk-through Christmas light show, are located indoors at the Cooper Steel Arena, allowing guests to enjoy these experiences regardless of the weather.
In addition, on the four weekends leading up to Christmas, guests can enjoy a variety of outdoor activities and seasonal attractions throughout the grounds of The Celebration.
Whether you're looking for indoor holiday magic or outdoor festive fun, Walking in a Winter Wonderland offers the best of both experiences.
Most attractions at Walking in a Winter Wonderland can be enjoyed regardless of the weather, with only a limited number of activities affected by rain or adverse conditions.
The primary attraction impacted by rain is the Polar Express Train Ride, which unfortunately cannot operate during wet weather for safety reasons.
The majority of the event's attractions are located indoors or under cover and are protected from the elements. However, guests may need to make a short walk outdoors between certain attractions, so dressing appropriately for the weather is recommended.
We are committed to providing a magical holiday experience rain or shine and will communicate any weather-related updates as needed.
Absolutely! Walking in a Winter Wonderland is designed to be a family-friendly experience that can be enjoyed by guests of all ages.
From young children experiencing the magic of the season to parents, granparents, and friends creating holiday memories together, there is something for everyone to enjoy. Attractions, festive displays, entertainment, and seasonal activities have been selected to provide a fun and welcoming environment for guests of all ages.
Whether you're bringing toddlers, teenagers, or the entire family, you'll find plenty of holiday cheer and activities to make your visit memorable.
Yes! Food and beverages will be available for purchase throughout the event.
Guests can enjoy a variety of concessions conveniently located inside the Cooper Steel Arean. In addition, be sure to check our event schedule for information on the food trucks that will be on-site during the weekends, offering even more delicious options for attendees.
Whether you're looking for a quick snack, a warm drink, or a meal for the family, you'll find plenty of options to help make your Walking in a Winter Wonderland experience even more enjoyable.