Some RunSignup customers began working with Queu.ai in 2024 to reduce their support volume via an AI based chatbot.  Daniel Beasley, the founder and builder of Queu.ai and Event Savvy wrote a guest blog about those early successes in May, 2024. We have been working with Daniel over the past year, with a number of customers finding success.

Daniel is joining RunSignup full-time to build a next generation of his event chatbot: RunSignup AI Chatbot.  Daniel brings with him the experience of building AI specifically for customer service, as well as hands-on experience with the fast-moving evolution of AI.

Daniel said “I am excited about the opportunity to bring AI based customer service technology to tens of thousands of events by building out the new RunSignup AI Chatbot.”

In the initial release, RunSignup AI Chatbot will have the same functionality as Queu.ai. However, we expect to rapidly add features to provide a number of additional benefits for RunSignup and TicketSignup customers:

• RunSignup AI Chatbot widget built into Websites V2

• RunSignup AI Chatbot built into the Contact Us component in Websites V2 

• Real time data integration for things like results, photos, finding a bib number or start corral.

• Participant Management features based on event settings for providing guidance on things like Referral Rewards, Deferrals, Transfer to a friend, Transfer Event, Refunds, etc.

• FAQ component built into our Websites V2 that will help events provide the context needed for providing better answers to customer queries.

• RunSignup | TicketSignup Dashboard access to chat histories and measurements for successful queries and escalated to human queries

• RunSignup | TicketSignup Dashboard tools to improve chatbot responses and provide additional training to the AI model

• Continuous iterative improvements based on customer feedback

• Continuous improvements in the underlying AI models