Guidelines and Policies
All Guests must adhere to posted Safety Guidelines while in attendance
- Mistreatment, Harassment, or the Assault of any Cast or Crew will result in your immediate REMOVAL FROM THE EVENT
- Illegal Substances and Weapons of any kind are STRICTLY PROHIBITED
- Recording/Flash Photography, Flashlights, Laser Pens, Lighters or any similar device are STICKTLY PROHIBITED inside the Haunted Attractions
- Food and Drink are not permitted inside the Haunted Attractions and must be disposed of prior to entry
- Guests are ONLY PERMITTED to smoke in designated areas. No smoking or vaping is allowed inside any of the attractions
- Failure to comply with any of these rules and guidelines may result in you and/or your group being removed from the event. Enter at Own Risk.
Ticketing Policies
Tickets will be available for purchase online for the duration of our event. Our event has a limited number of tickets available for each night and we encourage guests to purchase tickets in advance. Pre-sale tickets will be offered at a discount rate up to the time our onsite ticket booth opens. At that time, the online price will change to match the price offered in person and tickets can be purchased online or in person during the event. We encourage visitors to complete card purchases online.
Rescheduling tickets: Tickets can be rescheduled by opening your confirmation email and selecting the Manage Tickets tab. Transferring tickets must be completed 4 hours before your original ticket date. If you select a date and time with a higher ticket cost, you will be required to pay the difference to move your ticket to that date and time.
No Show Policy: We understand that things happen but if for any reason you fail to redeem your ticket on the designated date/time there will be no opportunity for rescheduling. No Refunds will be provided. Ticket quantities are limited and we cannot sell your ticket after the date and time of the show. Ticket transfers are available up to the time our event opens each evening.
Cancellation/Refund Policy: Cancelled tickets will not receive a refund. We have a strict no-refund policy.
Didn't receive your email confirmation: Please check your junk and spam folders. If you still can't find it please email us at help@vendettaproductions.com to receive a copy of your confirmation.
Haunted House Rules
- Do not touch the actors or props.
- No Running; try to walk at a normal pace
- No Cellphones, flashlights, lighters, or light creating devices of any kind
- No Smoking or Vaping inside attractions of event area
- No Cameras allowed inside attractions
- No large bags allowed at event
- No food or drink allowed inside attractions
- No costume masks allowed inside the attractions
- Follow all additional event rules and Public Safety Guidelines
- These attractions may be too intense for children under 13, Parental Guidance is Recommended
- Failure to comply with any of the posted guidelines may result in serious injury or expulsion from event
Individuals with the following conditions should not experience this attraction: Heart Condition, Injury to neck or back, Medical sensitivity to Strobe Lights/Fog/Loud Noises, Expectant Mothers
No Refunds, Enter at Own Risk
By accepting admission, you assume all inherent risks and agree to release ScareGroundsPDX and its affiliates from liability from illness (including communicable / infectious diseases), loss, injury or damage related to your purchase or visit. Failure to comply with the law or facility rules may result in refusal of admission of exclusion.
Covid-19 Safety
We encourage all guests to follow CDC and Multnomah County Guidelines while attending the ScareGrounds or any public gathering this Halloween Season.
Guests should not attend this event if...
- You feel sick or experiencing flu-like symptoms such as fever, and/or
- Cough
- Shortness of Breath
- Sore Throat
- New Loss of Taste or Smell
- You have been in contact with someone with known or suspected COVID-19 symptoms
- You are under self-quarantine orders
Please Note: The CDC outlines that "older adults and people of any age who have serious underlying medical conditions" might be at higher risk for severe illness from Covid-19. We encourage all guests to evaluate their risk when determining whether or not to attend. Any interaction with the general public in any type of space can pose an increased risk of exposure to Covid-19. ScareGroundsPDX follows recommended guidelines from state and local governments at all our events, but there is no way to guarantee you will not be exposed during your visit.
