Rules
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There are NO refunds for any reason.
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NO alcohol may be brought into the park, and anyone who has been drinking to excess will be removed on arrival with no refund and could face prosecution.
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No weapons of any kind are allowed on the property. If you are found with a weapon of any kind, you will be asked to leave, and the police will be notified as the park reserves the right to prosecute.
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The park does reserve the right to cut off admission on any given night due to attendance or weather concerns for safety.
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No flash photography, pictures or videos may be taken while on the trail. Additionally the use of flashlights are prohibited
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Please be respectful to the park and the actors by not touching them. It's their job to scare you, so please respect their job. Anyone touching the actors will be removed and prosecuted. We create a safe and fun atmosphere and wish to preserve that for all parties involved.
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Do not touch props or decorations. This is considered vandalism, and you will be removed and prosecuted.
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There may be photos or videos taken of you on the trail. By the purchase of your ticket, you grant the organization the rights to use these images for their publicity.
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Most importantly, HAVE FUN! We are all doing this work (planning began in April) JUST to scare you. It's a fun day. No tough guys, no jerks ... you ruin it for actors and guests alike. If you're a jerk, stay home and don't buy a ticket.
FAQ
The trail itself takes about 45 minutes to one hour to complete once you're out there ... unless you tap out because you're a wimp. Some do.
Parking will be offsite. ALL GUESTS should drive and park at John Pettibone Community Center, 2 Pickett District Rd, New Milford, CT 06776. Buses will transport you to and from the event. This includes people getting dropped off.
Yes there will be consessions available where you park your car. As well as at the end of the trail.
This is a trail in the woods and is not presented as accessible for all if they cannot walk the trail's distance of about 1 mile. Additionally this event uses special effects, fog/smoke, strobing lights, loud music and sound effects. If you are pregnant, have a heart condition, or any other medical, physical or emotional concerns that could be intensified by these, we do not recommend this event for you.
This event is NOT for children under 12. If you bring a small child and they are too scared, our actors will not stop and you will not be refunded. "Don't scare my kid" will not be recognized, as you were forewarned.
As we've mentioned this an outdoor event, so we recommend you dress according to the temperature, which tends to be chilly. We also recommend sensible footwear - if we've had a lot of rain in the days before the trail it can get muddy. We ask that you do not wear a full costume, as you may be mistaken for an actor on the trail. Masks are strictly prohibited. Otherwise you're welcome to dress festively.
On occasion we've had to cancel a night due to bad weather. If you have bought tickets for a night and the weather looks questionable, please check our social media pages to get updates about cancellations, delays, etc. If the night you bought tickets for is cancelled, you can transfer your ticket to a different date/timeslot by clicking the "Manage Tickets" button in your confirmation email and selecting "Transfer Tickets". If you lost your confirmation email, you can re-send it to yourself using the Ticket Lookup tab on our website. For help transferring your ticket, you can use this help guide: https://help.ticketsignup.io/support/solutions/articles/17000127388-transfer-tickets"
Yes! In fact we make it our goal, so you may want to bring an extra pair of pants if you have a weak bladder.
You can transfer your ticket to a different date/timeslot or upgrade your General Admission ticket to a Fast Pass by clicking the "Manage Tickets" button in your confirmation email and selecting "Transfer Tickets". If you lost your confirmation email, you can re-send it to yourself using the Ticket Lookup tab on our website.
If you purchased an insurance policy at checkout, you should have received a separate email from Protecht Inc with information on your policy and how to file a claim. You can select the “File A Refund Request” at the bottom of the confirmation email or you can visit the web page below: https://requestmyrefund.com/fanshield/refund. If you have any questions about a claim or policy, you can reach out to the insurance company directly at help@fanshield.com
